samanaga Casino & Sportsbook Data Care

This page describes what we collect when you use samanaga and how we keep that data protected. We at samanaga collect personal information to verify your identity, process your deposits and withdrawals, settle your bets, and provide customer support. We do not sell your data to third parties, and we use encryption to protect it in transit and at rest.

Our privacy policy applies to all users accessing samanaga in supported jurisdictions. We comply with data-protection principles and local regulations where we operate. If you have questions about how we handle your information, contact our support team during business hours via live chat or email.

By using samanaga, you agree to this privacy policy. We update it as our platform evolves, and we notify you of material changes by email at least 30 days before they take effect.

What We Collect on samanaga

We collect information in two categories: information you provide directly, and information we collect automatically.

Information you provide: When you register on samanaga, we ask for your email address, phone number, full legal name, date of birth, and national ID number. During KYC verification, we request a photo of your national ID (KTP, Passport, or Driver's License) and address proof (utility bill, bank statement, or rental agreement). We also collect payment information — your e-wallet account details or bank account number — to process deposits and withdrawals.

Information we collect automatically: When you use samanaga, we log your IP address, browser type, device type, and the pages you visit. We use cookies and similar tracking technologies to remember your login session and preferences. We also record your game activity — which games you play, bet amounts, and outcomes — to settle bets and detect fraud.

Data retention: We keep your account data for as long as your account is active. After you close your account, we retain data for 7 years to comply with anti-money-laundering regulations, then delete it.

How We Use Your Data on samanaga

We use your data for the following purposes:

Account verification: We verify your identity using your national ID and address proof to comply with KYC regulations and prevent fraud.
Payment processing: We use your payment details to process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and to settle withdrawals to your registered method.
Bet settlement: We record your game activity to settle slot outcomes, live-dealer results, and sportsbook bets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, Mobile Legends, Free Fire, PUBG Mobile) according to our rules.
Fraud detection: We analyze your account activity to detect unauthorized access, multi-accounting, and money-laundering. If we identify suspicious activity, we may suspend your account and report it to authorities.
Customer support: We use your contact details to respond to your queries via live chat and email during business hours.
Legal compliance: We retain your data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in jurisdictions where we operate.

Third-Party Data Processors on samanaga

We share your data with third parties only as necessary to operate samanaga:

Payment processors: We share your payment details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks (online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals. These processors have their own privacy policies.
Game providers: We share your account ID (not your personal name or ID number) with slot providers (Pragmatic Play, PG Soft, Habanero) and live-dealer studios (Evolution Gaming) to deliver games and settle outcomes.
Hosting providers: Our servers may sit outside your jurisdiction. We use encrypted connections to protect data in transit.
Compliance partners: We may share your data with AML/KYC verification services and regulatory authorities if required by law.

We do not sell your data to marketing companies or data brokers. We do not share your data with third parties for their own marketing purposes.

International transfers: Your data may be transferred to and stored in countries outside Indonesia. By using samanaga, you consent to this transfer. We apply standard contractual clauses to protect your data during transfer.

Your Rights on samanaga

You have the right to access, correct, and delete your personal data on samanaga. To exercise these rights, contact our support team via live chat or email during business hours (typically 9 AM to 6 PM Indonesia Standard Time, Monday to Friday).

Right to access: You can request a copy of all personal data we hold about you. We provide this within 30 days of your request.

Right to correct: If your personal data is inaccurate or incomplete, you can request correction. We update your account within 5 business days.

Right to delete: You can request deletion of your account and associated data. We close your account immediately and delete personal data after 7 years (to comply with AML regulations). Your game history and transaction records are retained for regulatory purposes.

Right to object: You can object to our use of your data for marketing or profiling. We will stop using your data for these purposes within 30 days.

Cookies and Tracking on samanaga

We use cookies to remember your login session, store your preferences, and track your activity on samanaga. Cookies are small text files stored on your device. We use two types:

Essential cookies: These are required for samanaga to function — login sessions, security tokens, and CSRF protection. You cannot disable these.
Analytics cookies: These track your behavior on samanaga to help us improve the platform. You can disable these in your browser settings.

We do not use third-party tracking pixels or retargeting cookies. We do not share your browsing data with advertisers.

How We Protect Your Data on samanaga

We use industry-standard security practices to protect your data:

All connections to samanaga use HTTPS encryption (TLS 1.2 or higher).
Your password is hashed using bcrypt and never stored in plain text.
Your payment details are encrypted and stored separately from your account profile.
We use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.
Our staff access your data only when necessary to resolve your support request, and only with your explicit permission.

While we take security seriously, no system is completely secure. If we detect a data breach, we notify affected users by email within 72 hours and report it to relevant authorities.

Contact Us About Your Data on samanaga

If you have questions about this privacy policy or how we handle your data, contact our support team:

Live chat: Available during business hours (Monday–Friday, 9 AM–6 PM Indonesia Standard Time) on samanaga.
Email: Send your query to our support email. We respond within 24 hours during business hours.
Mailing address: You can also write to us at our registered office address (available on our About us page).

If you are unsatisfied with our response, you may escalate your complaint to our data protection officer or file a complaint with your local data-protection authority.

Our Data Protection Commitments on samanaga

We at samanaga are committed to protecting your privacy and complying with data-protection regulations. We collect only the data we need to operate our platform and verify your identity. We do not sell your data, and we do not share it with third parties except as necessary for payment processing, game delivery, and legal compliance.

We keep your data secure using encryption, firewalls, and regular security audits. We retain your data only as long as necessary — typically 7 years for regulatory compliance, then deletion. We respect your rights to access, correct, and delete your data, and we respond to requests within 30 days.

We update this privacy policy as our platform evolves. Material changes are communicated by email at least 30 days before they take effect. Your continued use of samanaga after an update constitutes acceptance of the new policy. If you have any concerns about our data practices, contact our support team during business hours. We are here to answer your questions and address your privacy concerns.